While they will, their priority is not to fix your car they ultimately want you to trade in your car and have you buy a new one.Ī great example is when you have a thousand miles on your tires, the dealership will tell you that you need new tires. What Happens in a Dealership Service Department?įirst and foremost, a dealership exists primarily to sell cars. We learned a lot from the sit-down conversation, but have tons more info on the topic of dealership repair services versus independent mechanic shops. You are more than a number, and we value your trust and long-term business.” “We are car enthusiasts that love, are passionate about the cars we work on, and customers we create relationships with during that process. What is the last thing you would tell a retail customer about independent mechanics?Ī.
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Also most dealers won’t install aftermarket parts, which we are happy to do if the customer wants it.” “They prefer to build a connection and appreciate the personal relationship and service they get.
Why do most ‘gear-heads’ and car enthusiasts bring their cars to independent mechanics?Ī. Prices reflect increases to cover all these expenses.” “Most people don’t realize that (in a dealership) they’re paying a lot more for the repairs because of the nice waiting room, retail location, and fancy building, along with the hierarchy of investors that are never present. Why is the dealership service priced higher than most independent mechanics?Ī.
“Car maintenance is inevitable and we have plenty of consistent work but more importantly, we value integrity, our customers trust and relationship, so we are always upfront about what needs to be done and why.” “An independent shop is not there to upsell you on buying another car, our goal is to create loyal customers by doing great work, educating customers, and keeping your car running and on the road.“ We know dealerships are motivated to sell new cars, what is the independent mechanics’ motivation?Ī. One bad review hurts an independent shop much more than a hundred for a dealership. You are able to build a relationship with a mechanic that enjoys his work, is not simply an employee number, and knows in detail what is happening with your car. “Besides the financial aspect, you aren’t dealing with layers of employees. What is another aspect of a great independent shop that is often overlooked?Ī. “Because the dealership runs only retail prices on OEM (original equipment manufacturer), the prices you find at independent shops are always better because they are able to shop around several different suppliers for parts that meet or exceed OEM requirements, and in most cases for much less money.” Why do car dealership Service department always seem to charge so much?Ī. He agreed to share his insight on what the dealerships won’t tell, or don’t want you to know. Insider Secrets From an Ex-Dealer & Independent Mechanic’s PerspectiveĮthan Rogowski of Autobahn Performance has worked on both sides within the industry. To aid in this process, we sat down with an automotive insider and prepared information that will be helpful in making an informed decision about servicing and maintaining your car. Now, comes the decision of whether you should take it to a dealership or an independent shop. When your warranty has expired and your car breaks down or needs servicing, it’s already a major inconvenience. Post Warranty Car Service – Dealership vs Independent Mechanic After a candid conversation with Ethan Rogowski of Autobahn Performance, we get an in-depth insider look at the differences between dealership car services and those of independent mechanic shops.
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